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Products can be returned to Ironhorse Hobbies at your own expense within 10 working days from the time of purchase if prior agreement has been made with us. Before returning goods you must first contact us and let us know that you wish to return goods. Ironhorse Hobbies accepts returned goods if:

  • The product you received is not as advertised on our website.
  • The product you received is faulty due to a manufacturing defect.

Ironhorse Hobbies takes great care in packing products to ensure safe delivery. Unfortunately, we are unable to provide replacements or refunds should you receive goods that have been damaged in transit.

Returning Goods Procedure

Contact Ironhorse Hobbies and let us know that you wish to return goods. Get the Ok from us then put the goods you wish to return in the mail!

When returning goods please package carefully to ensure they arrive undamaged. Return goods should be sent to:

IronHorse Hobbies
72 Treffers Road, Wigram
New Zealand

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